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1. Prices
1.1 All prices are excluding shipping costs, and any applicable customs costs.
1.2 If a product is out of stock or is a made-to-order item, we may in some cases need to change the price after the order has been placed, if our supplier has changed their price. In such a case, we will contact you about the price change and you will then have the option to accept the new price or cancel the order.
2. General provision
2.1 For you, as a private individual, the Distance Contract Act (see below for cancellation) and the Consumer Buyer Act, which have strict provisions, which means the law applies, even though you have agreed on something else. For companies, including individual traders, Buyer Act (Köplagen) applies, which is dispositive, which means that agreements between companies apply primarily before the law.
2.2 We comply with the General Data Protection Regulation (GDPR). When you, as a private individual, register and make an order, you also agree to let us store and use your personal information to best fulfill our commitments to you. We protect your data under GDPR, and you are entitled to access the data as well as to get your data deleted if you wish. More information about how your personal information is used and for what reason can be found in our Privacy Policy.
In addition to the terms, Hewall Safety's Privacy Policy. applies.
2.3 Should any condition be found invalid as per Swedish or EU law, this shall not mean that the terms of purchase as a whole will be void, but the invalid condition shall in such case be replaced by equivalent legal text.
2.4 We may change these terms at any time, but the changes that you approved at the time of your purchase always apply to that purchase. All changes will be reflected in the latest published version of the terms and conditions on our website (www.hewallsafety.se). Changes will take effect when you accept the new terms, that is, when you make a new purchase.
3. Ordering products
3.1 If you are under 18 years of age, you must have a guardian's permission. Such permission can be given by a parent sending their express permission to us by email. All fake orders are tracked and reported to the police, and if we have suffered financial loss, we will demand compensation.
3.2 If an order number and/or invoice marking is required, this must be stated when ordering in the "Your order number" field.
4. Changing the order
4.1 You can make changes to your order until the order status has been changed to "Treated". If the change is accepted, any price differences will be regulated according to the price at the time of the change. Private person have the right of withdrawal, see ”12. Right of withdrawal”.
5. Cancellation
5.1 A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.
6. Types of Payment
- Pdf-Invoice: Companies from Sweden and Norway can pay against invoice with up to 30 days of credit. Credit period is 15 or 30 days depending on assessed credit rating, and we reserve the right to decline a purchase against invoice. The Invoice will be sent to your e-mail address when order left our warehouse.
- e-Invoice: Electronic invoice according to EU standard PEPPOL BIS Billing 3.
- Prepayment: All EU and EEA countries except Sweden and Norway pay in advance. We send payment information with the invoice, and when we receive your payment, your order will be sent.
7. VAT
7.1 At checkout, correct VAT will be calculated when you enter your corporate VAT number, corporate ID number or personal ID number. Whether you are paying VAT or not depends on whether you are a company or private person, and the country in which the item is to be shipped.
- In Sweden: Companies and private persons 25% VAT.
- Within EU and EES: VAT-registered companies 0% VAT (VAT number must be filled in). Not VAT-registered companies 25% VAT.
8. Shipping and delivery
8.1 Where we deliver
- We ship to companies in all EU and EES countries. For private persons we only ship within Sweden. Select your country, language and currency on the top menu or at checkout.
8.2 Delivery time
8.2.1 If your order has been received by us no later than 11:00 a.m. on non-holiday working days Mon-Fri, and the item is in stock, your order will be shipped the same day. Orders containing items that contain a greater quantity than the balance at the time of order, or are marked with delivery indication, are delivered when the order can be shipped complete. Partial deliveries only take place at your request and entail additional shipping costs for you. If you wish to cancel an item due to a delay in delivery, this will be handled according to the right of complaint. This means that in the event of the seller's delay, the consumer may have the right to cancel his or her purchase free of charge.
- Normal shipping: (working days Mon-Fri) 1-2 days to Sweden, 2-4 days to Norway, Finland and Denmark, 3-6 days to the other countries in EU and EES.
8.3 Delivery terms
- Deliveries are made in accordance with Incoterms 2010 terms DAP (Delivered at place) unless otherwise agreed.
- Deviations in delivery time may occur when shipping to odd locations.
8.4 Shipping cost
- Shipping cost are shown at checkout, and are automatically calculated based on weight and dimensions, and to which country the order is to be delivered.
8.5 Shipping method & Tracking info
- We use DHL, UPS, DSV, Schenker and Postnord, and we choose shipping methods based on weight and dimensions, as well as to which country the order is to be delivered. Shipping costs are automatically calculated based on weight and dimensions, as well as to which country the order is to be delivered.
- You can trace your shipment at "Mitt konto".
8.6 Other important information
- During periods of holidays such as Christmas, New Year or Easter, we cannot guarantee delivery on time.
- We reserve the right to change delivery time and shipping method without prior notice when ordering bulky goods.
- Some products are marked with delivery time or are temporarily sold out. The estimated delivery time of these is shown on the order confirmation.
- We do not deliver to Box addresses.
9. Abandoned cart
9.1 If you have placed items in the cart without making an order, we will send you a memorandum list by email of the products you have added to the cart provided you:
- are a customer
- have not requested not to recieve such information from us.
9.2 You can unsubscribe at any time by clicking "unsubscribe" in the message you receive.
9.3 You can restore the shopping cart at any time with any products you've added to the cart. If you do not want to recreate the shopping cart, you do not need to take any action. Price and availability of the products are based on the prices and availability that applied when placing the products in the cart. We therefore reserve the right to change our prices.
10. Terms courses
10.1 If no cancellation has taken place at the latest ten working days (10) before the course date, 100% of the course cost will be charged. Hewall Safety reserves the right to cancel booked courses due to sickness or illness of the instructor. In the event of a course being canceled by Hewall Safety, the registration ceases to be binding and Hewall Safety shall offer a new course date.
10.2 Travel and accommodation expenses will be charged on courses not carried out in Hewall Safety training facility, unless otherwise agreed in writing.
10.3 If the number of students exceeds the booked amount, Hewall Safety has the right to correct the amount of students to the booked amount or charge full training fee for each excess student.
11. Uncollected shipment
11.1 It is your responsibility to redeem the shipment at the delivery point within the time specified on the notice. If you can not receive the package upon delivery, or do not pick up your package at the place of delivery, it will be sent back to us, and we may then charge you a reasonable amount for shipping and administrative costs
12. Right of withdrawal
12.1 Private persons have a 14 day right of withdrawal according to the Distance Selling Act. There is no right of withdrawal if you have ordered a product to be manufactured according to your instructions or the product has otherwise been clearly personalized. Note that by law you must pay for the return shipping costs and also for a product's decrease in value if the cause is that you have handled the product to a greater extent than is necessary for determining its properties or function.
12.2 The withdrawal period starts the day you received the product. If you ordered multiple products, or the product you ordered will be delivered in parts, the withdrawal period starts when you have received the last product or the last part of the product. When using right of withdrawal, the product must be returned unused, undamaged and with unbroken box/seal/technical sealing.
12.3 If you wish to use the right of withdrawal, follow the instructions under “Customer Service”. You will without delay receive a confirmation that we have received your message, and after that we will determine whether or not you meet the conditions required for using right of withdrawal. You will then receive a reply by e-mail from us, in the given case with information on how to return the goods.
12.4 Upon receipt of the returned goods, the purchase price will be refunded to you within 14 days from the day we received the notice of withdrawal. Repayment will be made the same way or to the same account that the original payment was made from.
12.5 Services: If you have ordered a service, the withdrawal period starts on the day that we confirmed your order. If you have agreed that a service performance begins and the service performance has been completed, you will have no right of withdrawal, provided you have previously agreed to waive the right of withdrawal. You have no right of withdrawal if the service has commenced with your consent during the withdrawal period and the service because of its nature cannot be returned, the seal has been broken, or you have registered the license.
Consumer Agency's form for exercising a right of withdrawal. (Swedish)
13. Complaints and redemption in certain cases
13.1 If you, being a private person, have received a damaged product or if we sent the wrong item, you must complaint about the goods promptly and at the latest within two months from the date you discovered or ought to have discovered the fault. Private persons have 3 years at most to make a complaint depending on the nature of the product and existence of a warranty.
13.2 If you, as a company, have received a damaged or wrongly delivered product, you must complain immediately after you received the goods.
13.3 The following applies to both private persons and businesses: a damaged or wrongly sent product must be returned in the same packaging and with the same transportation company as when it was received, along with a detailed description of the fault.
13.4 Complaints should then be done by following the instructions under “Customer Service”.
13.5 If we are not able to send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product.
14. Misprints
14.1 We shall not be responsible for misprints or errors in information or specifications of goods and services which occur in our range of products.
15. Force Majeure
15.1 Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.
16. Dispute
16.1 The National Board for Consumer Complaints (ARN) provides free proceedings for private persons in case of dispute. It is our policy to follow the recommendations given by ARN.
16.2 Dispute between companies will be settled in Swedish district court in Stockholm.
Last updated:
2025-03-31