Terms and conditions

Prices

All prices are excluding shipping costs, nor any applicable customs costs.

General provision

For you, as a private individual, the Distance Contract Act (see below for cancellation) and the Consumer Buyer Act, which have strict provisions, which means the law applies, even though you have agreed on something else. For companies, including individual traders, Buyer Act (Köplagen) applies, which is dispositive, which means that agreements between companies apply primarily before the law.

We comply with the General Data Protection Regulation (GDPR). When you, as a private individual, register and make an order, you also agree to let us store and use your personal information to best fulfill our commitments to you. We protect your data under GDPR, and you are entitled to access the data as well as to get your data deleted if you wish. More information about how your personal information is used and for what reason can be found in our Privacy Policy.

In addition to the terms, Hewall Safety's Privacy Policy. applies.

Should any condition be found invalid as per Swedish or EU law, this shall not mean that the terms of purchase as a whole will be void, but the invalid condition shall in such case be replaced by equivalent legal text.

We may change these terms at any time, but the changes that you approved at the time of your purchase always apply to that purchase. All changes will be reflected in the latest published version of the terms and conditions on our website (www.hewallsafety.se). Changes will take effect when you accept the new terms, that is, when you make a new purchase.

Payment and delivery

Once you have placed items in the shopping cart and go to checkout, the applicable payment method will be shown as well as whether or not VAT is applicable, and at which rate. Delivery will be made within 30 days unless it is clear when placing the order that the delivery time is longer.

In addition to the price there might be freight charges. If so, they will be specified in the web shop’s checkout. Normally there will be no further charges but if so, it will be clarified during the ordering process.

Products in our web-shop may be marked with delivery indication. We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. It is possible to cancel an order until the point of time when it has been executed, i.e. when the products have been shipped. After this point, as a private person you may use the ´Right of withdrawal´ as mentioned further below. Delivery in part will be done only at your request and will result in further freight charges on your behalf.

The applicable delivery method will be seen in the check-out when you place the order. It is your responsibility to make sure that the address which you specified at the time of order is correct. 

If order number and / or marking of invoice is required, this must be stated on the order. If fields for such information are not available, the information must be written in the "message to the store" field.

Invoice sent back to us where you failed to provide accurate and / or complete information, will be charged with an administrative fee of 50 SEK to correct the invoice. In addition, we reserve the right to set the due date of the corrected invoice to the same date as the original invoice.

Abandoned cart

If you have placed items in the cart without making an order, we will send you a memorandum list by email of the products you have added to the cart provided you:

• are a customer
• have not requested not to recieve such information from us.

You can unsubscribe at any time by clicking "unsubscribe" in the message you receive.

You can restore the shopping cart at any time with any products you've added to the cart. If you do not want to recreate the shopping cart, you do not need to take any action. Price and availability of the products are based on the prices and availability that applied when placing the products in the cart. We therefore reserve the right to change our prices.

Terms courses 

If cancellation takes place within five (5) business days from the date of training, 25% of the training costs will be charged. If cancellation takes place within one (1) business day from the date of training, 50% of the training cost is charged. If no cancellation has been made, 100% of the training cost will be charged. Hewall Safety reserves the right to cancel scheduled training due to an instructor's illness. In case of cancelled training from Hewall Safety, booking ceases to be binding and Hewall Safety will in this case provide a new training date.

In case of a rebooking within one (1) working day from the date of training, a rebooking fee of 200 SEK ex. VAT will be charged.

Travel and accommodation expenses will be charged on courses not carried out in Hewall Safety training facility, unless otherwise agreed in writing.

If the number of students exceeds the booked amount, Hewall Safety has the right to correct the amount of students to the booked amount or charge full training fee for each excess student.

Unclaimed package

It is your responsibility to bail out the package at the delivery point within the time stated on the notice. If you are not able to receive the package on delivery or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable fee for shipping and administrative costs. If this fee is not paid, it will be sent to debt collection.

Modifying an order

You may modify your order of items in stock until the moment when the order has been executed. If the modification is approved, any price differences will be regulated according to the price, applicable at the time of change. Private persons have right of withdrawal according to what is said under the heading “Right of Withdrawal”.

Cancellation

A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.

Right of withdrawal

Private persons have a 14 day right of withdrawal according to the Distance Selling Act. There is no right of withdrawal if you have ordered a product to be manufactured according to your instructions or the product has otherwise been clearly personalized. Note that by law you must pay for the return shipping costs and also for a product's decrease in value if the cause is that you have handled the product to a greater extent than is necessary for determining its properties or function.

The withdrawal period starts the day you received the product. If you ordered multiple products, or the product you ordered will be delivered in parts, the withdrawal period starts when you have received the last product or the last part of the product. When using right of withdrawal, the product must be returned unused, undamaged and with unbroken box/seal/technical sealing.

If you wish to use the right of withdrawal, follow the instructions under “Customer Service”. You will without delay receive a confirmation that we have received your message, and after that we will determine whether or not you meet the conditions required for using right of withdrawal. You will then receive a reply by e-mail from us, in the given case with information on how to return the goods.

Upon receipt of the returned goods, the purchase price will be refunded to you within 14 days from the day we received the notice of withdrawal. Repayment will be made the same way or to the same account that the original payment was made from.

Services: If you have ordered a service, the withdrawal period starts on the day that we confirmed your order. If you have agreed that a service performance begins and the service performance has been completed, you will have no right of withdrawal, provided you have previously agreed to waive the right of withdrawal. You have no right of withdrawal if the service has commenced with your consent during the withdrawal period and the service because of its nature cannot be returned, the seal has been broken, or you have registered the license.

Consumer Agency's form for exercising a right of withdrawal. (Swedish)

Complaints and redemption in certain cases

If you, being a private person, have received a damaged product or if we sent the wrong item, you must complaint about the goods promptly and at the latest within two months from the date you discovered or ought to have discovered the fault. Private persons have 3 years at most to make a complaint depending on the nature of the product and existence of a warranty.

If you, who run a company, have received a damaged or wrongly delivered product, you must complain immediately after you received the goods.

The following applies to both private persons and businesses: a damaged or wrongly sent product must be returned in the same packaging and with the same transportation company as when it was received, along with a detailed description of the fault.

Complaints should then be done by following the instructions under “Customer Service”.

If we are not able to send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product.

Compatibility problems often occur between different products, and we therefore recommend that you find out as much as possible before you place an order, to avoid unnecessary costs.

Misprints

We shall not be responsible for misprints or errors in information or specifications of goods and services which occur in our range of products.

Force Majeure

Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.

Dispute

The National Board for Consumer Complaints (ARN) provides free proceedings for private persons in case of dispute. It is our policy to follow the recommendations given by ARN.

Dispute between companies will be settled in Swedish district court.

Senast uppdaterad:
2018-06-14